IT Support Technician

WYG İNTERNATİONAL DANIŞMANLIK LİMİTED ŞİRKETİ

Tetra Tech, Inc., an industry leader and globally recognized engineering and consulting firm, has an opening in our WYG Turkey, Ankara location for an IT Branch/Field Operations support technician position. The position includes working with the end-users, IT infrastructure support and maintenance equipment. The IT Field support technician reports to the Director of IT Field Operations and Services within the enterprise. Candidate the ability to troubleshoot multifaceted technical problems in a systematic manner.

Responsibilities

• Diagnose software and hardware problems.  Train user staff and faculty in IT solutions.
• Be ready to assist users and/or other IT staff with IT related problems on site or through phone support.
• Install and configure new computers and other IT equipment assisting users in on-boarding.
• Have knowledge of all local IT systems including servers, telephony systems, copiers, network hardware (switches, routers, firewalls, etc.), and server room hardware (UPS, environmental monitoring, etc.)
• Repair and upgrade different types of computers (software and hardware).
• Identify problems and maintain printers, copiers and scanners in a production environment.
• Keep track of IT supplies and equipment e.g. switches, routers, servers, desktops, cables and adapters.
• Document IT systems using Tetra Tech IT Asset Management System.
• Perform regular updates and maintenance to servers, telephony systems, and copiers.
• Research and learn about new software in the market that relates to the organization’s functions for that location.
• Track, prioritize and document requests using the Tetra Tech IT support request system.
• Review open tickets/issues in local office/region, add local knowledge to tickets, works one on one with users, concierge tickets to completion.
• Look for trends in open office/region tickets that may be created by larger local issue, work with service desk to update/group tickets as needed.
• Create a good working relationship with local business leaders to enable regular status of larger IT issues, office hardware refreshes, and IT budgeting.
• Work productively in a team culture and other team member remotely.

Education Requirements

Bachelor or Associates degree with emphasis and/or significant course work in Computer Science plus three years’ experience in a network environment or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the duties of the position. 

Skill Requirements

To be successful in this role you must be self-motivated and thrive in a team environment.  You must have knowledge and experience supporting Microsoft Windows operating systems, and a thorough understanding and ability to support and troubleshoot MS Office products.  Excellent written and verbal communications skills.  Desired knowledge of a networked environment, knowledge of telephony systems, copiers, and experience with backup software, systems, and procedures.

** English language skills is necessary for the position.