User Access Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Customer Services Operational Improvement User Access Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to   Custumer Services Operations System Improvement Manager of  Vodafone Turkey.

The accountabilities of this role are:

• Prepare the reports related to Cops Mobile KPIs and create partner management dashboard
• Create adhoc reports as requested by management
• Prepare monthly management reports correctly and on time
• Collect data needed for analysis
• Perform basic statistical analyses for projects and reports 
• Assess and recommend visualization tools.
• Run sql queries or use BO to collect requested data. 
• Run adhoc customer and channel analysis for the innovate ideas based on insights, 
• Get authorization for new agents
• Updating existing authorities
• Communicating with IT during system problems

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

• Minimum Bachelor’s Degree 
• At least  3years  of experience,
• Fluent in English
• Strong analytical and problem solving skills involving significant and detailed analysis / interpretation
• Excellent command in MS Office Programs especially in Excel 
• Strong ability in reporting and  analysing
• Proactive, result oriented
• Strong communication skill
• No military obligation for male candidates