Technical Support Specialist – Corporate

Vodafone Telekomünikasyon A.Ş.

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

We are seeking a Technical Support Specialist – Corporate with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Fixed Corporate Services Management Manager of  Vodafone Turkey.

The accountabilities of this role are:

• Dedicated Technical account management & Level 1 operations for all fixed product (core & vas products) & mobile services for large corp top customers which are generating high volume revenue.
• Responsible for collecting symptom information in order to accurately identify the technical problem. To identify to problem, he or she carefully selects the right questions by avoiding from unnecessary questions
• Responsible to collected information, He or she accountable for accurately isolating the incidents by connecting customer routers or VF. Net core routers or IT email&DNS hosting servers,  implements  troubleshooting commands and use monitoring and network management tools(Solarwinds, csi force, ca spectrum etc)
• Try to find permanent resolution with targeted KPI’s within the first level operation. If the solution is not in the responsibility of first level support, transfers the incident tickets to second level support teams or third level core teams. 
• Responsible  for following latest situation of incidents transferred to upper level teams, providing periodic status updates to the related VIP customers and their sales executives

Qualifications:

• At least 1 years corporate customer management experience in fixed telecommunication
• Good understanding of fixed product and services 
• Good understanding of  request management process 
• Good understanding of incident management process
• Good understanding of IP networking technologies
• Good level of troubleshooting abilities on ip networking environment
• Cisco CCNA Certification or equivalent accreditation in ip networking
• Excellent Problem solving skills
• Good communication Skills
• Prone to team work