Network Experience Specialist

Vodafone Telekomünikasyon A.Ş.

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.

                                                                 
Join our journey as we connect for a better future. Ready?
                                                                                                     

We are looking for a

Network Experience Specialist

#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

ROLE PURPOSE

To perform Consumer/Enterprise customers network performance analysing,escalating, solving via CEM,Discovery,NA,Tetronix,Traffica etc. tools to close the RAN,CS,PS,Roaming trouble tickets  within 16 hours (BTK Regulation time), assigned by COPS. Via Maximo COPS ticket handling & Fault Management

Your Place in the team

•    Take necessary action for Customer Cases  for Enterprise or Consumer customer compliances.
•    Customer Complaints Performance Management , Incident management, Event management activities
•    Erterprise Customer Performance Monitoring
•    Customer Complaints Ticket Management
•    Detecting & Analysing Customer Management Problems
•    Taking necessary actions for Customer complaints coming via email or tickets
•    Publish the daily working reports
•    Create Maximo tickets for Customer &Performance  Alarms
•    Analyse the root cause of issues reported by the customer, detect & fix the problems, call processes   between End to End system & Troubleshooting
•    Customer Satisfaction via network operations, also will support to EBU Sales & COPS for  Customer Complaint
•    Research the ways of reducing customer complaint.
•    Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies & plans. (COPs, Central & Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core Operations, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team,SA Team etc.)
•    Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
•    Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
•    Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
•    Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
•    Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
•    Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
•    Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard 

    We are looking for you if you have  

•    Graduate from Electronic or Telecommunication Engineering 
•    Good communication skills
•    Strong analytical skills and problem-solving abilities, ability to multi-task
•    Supply high concentration and attention.
•    To have intermediate or advance level of English.
•    Ability to use Touch point ,Traffica, Tektronix , Maximo Tools  , Network Analytics,CEM,Discovery
•    Ability to perform analysis and diagnosis on complex networking problems
•    Manages Change: Works effectively in a changing environment
•    Listens:  Listens and understands customer needs
•    Team Working:  Works collaboratively with others
•    Curious: Seeks opportunities to learn & develop
•    Service oriented: Delivers outstanding customer service

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.