Mobile Network Customer Insights & Process Expert

Vodafone Telekomünikasyon A.Ş.

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

RESPONSIBILITIES

• Tracking, analysis and visualization of Technology Business Drivers like NPS, Churn, Complaints and related KQIs (key quality indicators).
• Tracking, analysis and visualization of Technology growth and usage figures (like app based usage, 4G / WTTX penetration, etc).
• Creating a link/correlation between the Technology Business Metrics and KQIs, and enabling these KQIs to be measured from different data sources like counters, signalling data from probes, crowdsource, CDR-XDRs, etc.
• To discover the crucial information hidden in bigdata, use statistics and machine learning and support data-driven decisions by using data mining or query techniques and prediction methods,
• Driving related stakeholders and Technology teams based on the insights and analyses delivered, to make sure that necessary actions are takento improve E2E Customer Experience & Journeys.
• Automation of routine job activities where possible.
• Also looking for opportunities to Automatically feed data and information to Operational or Business platforms to enable digitalization.

•  BSc/MSc in Electronics & Communications Engineering/Computer Engineering or related engineering departments,
• Experience in Telecommunication sector
• Customer obsessed
• Experience in bigdata technologies - Bigdata, Apache Spark, Hive, Impala, Hadoop, Python, SQL,
• Very strong analytical skills,
• Service orientated approach and able to satisfy the often competing demands of the internal and external customers,
• Very good command of English,
• Experience at data visualization and storytelling for an audience of stakeholders
• Good collaborative skills