Supervisor - Arabic

Teleperformance Türkiye

Company Description

Teleperformance, a global leader in digital business services worldwide, provides services to international firms on a global scale, delivering superior results in managing companies' customer service, technical support, sales, marketing, and collection processes.

The Teleperformance Group operates in 100 countries, with 300+ languages and dialects, and employs over 500,000 professionals, serving large-scale international firms in 170+ sectors with outsourced customer experience services.

Teleperformance Turkey collaborates with large-scale companies across 150+ sectors, employing over 11,000 professionals.

Required Qualities:

• Preferably a bachelor's degree,
• Native-level proficiency in Arabic,
• To have minimum B2, preferably C1 level knowledge of English to carry out global correspondence and processes at a very good level,
• Residing in Istanbul and able to work at Eyupsultan/Istanbul,
• Preferably to have at least 1 year of experience in the customer experience center,
• For the male candidates, having completed the military service or having it suspended at least for 2 years,
• Ability to work in shifts on a 24/7 basis.

Competency-based Qualifications:

• Inclination towards team management and teamwork,
• Successful in interpersonal relationships, possessing a proactive approach, and able to communicate effectively with employees at all levels,
• Enhanced organizational skills,
• Ability to determine work priorities in a busy work environment,
• Results-oriented, possessing a motivating and professional outlook,
• Ability to take responsibility for the performance of their team, with coaching skills,
• Ability to provide constructive feedback and be open to feedback.

Teleperformance, as a global leader in digital business services, adopts the approach of "Our strength is technology, Our focus is people," providing simpler, faster, and more secure customer services to the world's leading brands. Being recognized as one of the top 25 workplaces globally, Teleperformance offers career opportunities for individuals seeking to join our team. We are looking for team members to join us at Teleperformance, an award-winning Great Place to Work, where we will achieve new successes together.