Application Support Specialist

Talentra İnsan Kaynakları Ltd. Şti.

Our client that is serving as Turkey's out-of-the-box internet provider is seeking for an agile, lean, supporting the team spirit, passionate and customer-oriented Application Support Specialist. 

JOB DESCRIPTION:

• Interface with end-users regarding questions/issues over the phone, via email or through online ServiceDesk tool, act as the first point of contact for application questions and issues
• Determine issue severity and prioritize open issues
• End to End ownership of incidents/issues from opening until closure ensuring customer satisfaction
• Ensure data accuracy (incl. urgency, defect/non-defect, priority, description of problem/scenario, use cases, business process impacts, frequency)
• Promote best practices through interaction with customers/end users
• Make sure  delegated partners are delivering against their support SLAs per Service Request
• Identify trends or problems with applications and escalate to business analysts
• Perform one-on-one and group training for various business owners

QUALIFICATIONS:

• University degree holder, preferably in the engineering field or equivalent demonstrable experience in a technical field
• Strong analytical and creative problem-solving skills, attention to detail, ability to generate resolution alternatives to identified issues
• Specific knowledge in below items is an advantage:
• Database administration (MS SQL, Oracle SQL)
• Unix, Linux and/or Windows server system administration
• Knowledge of script languages
• Customer-friendly communication and attitude