İş Yerinde
İş Yerinde
Dönemsel / Proje Bazlı
En az 1 yıl tecrübeli
Diğer
Diğer
280 başvuru
Dönemsel / Proje Bazlı
En az 1 yıl tecrübeli
280 başvuru
Diğer
We are looking for a Customer Relationship Coordinator - contractor for 6 months.
The Customer Relationship Coordinator (CRC) is responsible for the commercial operational relationship management of a defined group of B2B customers and proactively liaises with external(e.g. 3rd party suppliers and depots) and internal stakeholders (e.g. Commercial, Supply, Logistics) to ensure the full range of services are deployed in line with offers to customers and through that deliver an exclusive customer experience.
Accountabilities:
· Act as a safety barrier in the handling of dangerous goods
· Act as the primary contact for own customer portfolio and ensure flawless execution of end-to-end order-to-cash process(order management, product availability, on time delivery, invoicing, cash collection, complaints handling and any support to customers’ requests).
· Build customer centricity and maintain customer intimacy mainly by phone, emails and occasional customer visits. Provide differentiated services to segmented customers
· Understand the why behind customers’ requests and collect customers’ feedback to better meet their needs.
· Feed valuable insights to internal stakeholders to enhance commercial decisions, unlock new opportunities and improve the customer experience
· Optimize own customer portfolio through data analysis and Continuous Improvement initiatives
· Jointly own the cash collection process with the Sales Manager: ensure credit issues are resolved and overdues payments are collected effectively without jeopardizing the customer relationship
· Liaise with logistics and supply departmentsto ensure customer orders are fulfilled safely and satisfactorily, and problems are resolved effectively and timely
· Actively promote e-Commerce and assist customers with queries concerning these tools
Requirements:
· High level of ownership, empowerment and discretion to resolve issues and complaints raised by customers in a quick and effective way
· Responsibility to manage a sizable customer portfolio (Multimillion USD per year)
· Good stakeholders’ management skills
· Ability and flexibility to work with different cultures in an international office environment
· Operate independently with defined guidelines
· Team player, capability to work effectively in a virtual environment
· Problem solving skills andContinuous improvement mindset
· Attention to details, accuracy and disciplined execution
· Can work under high time pressure, has good time management skills, is able to multitask and prioritize tasks effectively
· Strong communicationskills (both verbal and written; ability to always remain professional and courteous with customers)
· Good listening and questioning skills
· Open for feedback as personal development opportunity
Experience & Qualification
· Fluent oral and written English |
· Bachelor Degree
Advantages: · Experience in customer relationship management · SAP knowledge · Acquaintance with Lean methods
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