İş Yerinde
İş Yerinde
Tam Zamanlı
Tecrübeli / Tecrübesiz
Müşteri Hizmetleri / Çağrı M...
Müşteri Hizmetleri / Çağ...
877 başvuru
Tam Zamanlı
Tecrübeli / Tecrübesiz
877 başvuru
Müşteri Hizmetleri / Çağrı Mer...
Provide consistently high quality Customer Service delivery within service standards set i.e. service levels and performance matrix. Meet customer expectations and consistently deliver on customer promise through effective communications, value-adding interactions and efficient issue resolution. Maximize opportunity to maintain professionalism and create a positive customer experience every time customers come into contact with Customer Service.
Fleet Solutions Customer Operations Specialist - OTC
Principal Accountabilities:
· Adopts Customer 1st mindset and utilizes the CSP behaviors to deliver an exceptional customer experience
· Represents a professional customer focused image of Shell to the customers.
· Identifies opportunities to improve the customer experience for customers
· Handles a range of first line customer enquiries within the agreed processes and ways of working
· Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
· Acts to resolve customer enquiries during the first contact with the customer (live resolution).
· Pro-actively keeps customers informed throughout the contact management process.
· Records and follow up all customer contacts in customer facing systems for the service accredited.
· Escalate immediately where appropriate to Team Leader or Sales Manager any issue which could jeopardize the relationship with the customer
· Maintains current up-to-date knowledge of business processes and procedures for area of responsibility
· Delivers on your customer promise and commitments
· Identifies and agrees with the Team Lead their own Individual Development Plans and acts to close any performance or development gaps
· Full compliance with TS-EN-ISO 9001, ISO 27001 and ISO 10002 standards/procedures/work instructions
Key/Special Challenges
· Taking ownership of customer enquiry even when resolution is not within direct control
· Proactively monitoring the E2E process to ensure all Service Providers deliver on the customer promise for these customers
· Good problem solving and analytical skills
· Strong interpersonal skills
· Ability to work well under stress (resillience)
· Provide a courteous, enthusiastic, polite and helpful contact experience to our customers, engendering a ‘smile’ over the phone.
Job Knowledge, Skills and Experience
Language:
Skills & Experience:
Müşteri Operasyonları Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Operasyonları Uzmanı İş İlanlarıShell & Turcas Petrol A.Ş The Journey that Started with a Sea Shell The story of Shell, owning more than 1700 companies in over 140
Şirket Sayfasına GitMüşteri Operasyonları Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Operasyonları Uzmanı İş İlanları