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İstanbul(Asya)(Üsküdar)
İş Yerinde
İş Yerinde
2 gün önce
yayınlandı
Job Type
Full-Time
Position Level
Specialist
Department
Engineering
Engineering
Application Count
67 application
Job Type
Full-Time
Position Level
Specialist
Application Count
67 application
Department
Engineering
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- Excellent command of written and spoken English – other language from CEE zone is advantageous
- Bachelor's degree in Computer/Telecommunications/Electrical/Electronic Engineering etc.
- Knowledge on basic networking concepts, telecommunications products, services, technologies, and technical solutions.
- Experience with Huawei, Nokia, Juniper, Cisco products for Transmission & IP domain
- Knowledge in OSS/BSS solutions, experience in business transformation programs
- Great problem-solving ability
- Analytical thinking
- Customer-oriented
- Ability to work with international business units
- Ability to work under pressure
- Excellent communication skills
- Position requires working during nonworking hours due to live communication environment,
- Self-motivated, creative,
- Candidate will have to live in Istanbul city.
- Working in shifts (24/7) and stand-by support (office)
JOB DESCRIPTION
- Ensure customer satisfaction in case of problems through effective support (requests, complaints, incidents, problems, change management) Handle customer tickets, initiate/handle fault fixing
- Helpdesk, 1st and 2nd Level technical support to NOC and customers during advanced troubleshooting issues.
- SDH, DWDM and IP core and access equipment and site management via NMS and tools.
- Work with national/international technical departments on a problem to ensure issues are resolved in a timely and accurate manner.
- Support during troubleshooting issues with national and international carriers& technical teams.
- Technical support during service implementation and activation. Plan and apply advanced documentation projects.
- Search for chronic or reoccurring issues and initiate/handle fault fixing Work with customers on problem.
- Escalations to ensure issues are resolved in a timely and accurate manner.
- Guarantee the highest-level support for internal and external customers.
- Proactive analysis and trending of statistical data and performance reporting to identify recurrent problems and potential issues.
Preferred Candidate
More than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Network Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Network Mühendisi Network Mühendisi Maaşları Network Mühendisi Nasıl Olunur? Network Mühendisi Nedir? Network Mühendisi İş İlanları
Gizli Firma
Neden Şirket Bilgileri Görünmüyor?
Bu şirket, bilgilerini gizli tutmayı tercih ediyor. Şirketle iletişime geçerek, paylaşılan bilgilerin doğru olduğunu teyit ettik. Başvurunun değerlendirilmesi halinde, şirket seninle gerekli bilgileri paylaşacaktır.
Yan Haklar
Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Bayram Yardımı.
Network Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Network Mühendisi Network Mühendisi Maaşları Network Mühendisi Nasıl Olunur? Network Mühendisi Nedir? Network Mühendisi İş İlanları