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İstanbul(Avr.)(Şişli)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

More than 1 years of experience

Department

Customer Relations

Customer Relations

Application Count

475 application

Job Type

Full-Time

Years of Experience

More than 1 years of experience

Application Count

475 application

Department

Customer Relations

QUALIFICATIONS AND JOB DESCRIPTION


QUALIFICATIONS AND JOB DESCRIPTION

 

We are looking for a passionate Customer Success Specialist, join us to share the excitement in Turkey’s second fastest-growing technology company!

 

Location is in Bomonti, Istanbul; but we are working remotely due to Covid precautions ***

 

Who You Are? 


Main Requirements


  • Passion and commitment to the mission of Rem People,
  • Who has strong interpersonal relationship, are self-disciplined and self-motivated person,
  • Able to represent Rem People in front of partners, members, universities and official offices,
  • Demonstrated project management, presentation, organization and coordination skills,
  • Maximum 1 year experience in FMCG, Retail, Research 
  • Bachelor’s degree from a reputable university (Statistics, Industrial Engineering, Econometrics, Mathematics, Business Administration or similar)
  • Excellent communication skills in English,
  • Experience with Microsoft Office
  • Familiar with new technologies (Basecamp, Dropbox, Asana and Google Drive, etc)


 What do we expect from you?

 

1. Managing customer projects with a thoroughgoing operation:


  • Builds the project plan, prepares customers’ portal and dashboard for the undertaken project.
  • Performs regular controls in order to ensure the reliability of the data checked by Data Verification department.
  • Creates customer’s questionnaire in the REM’s system and performs necessary tests.
  • Shares the POS list on-time and in a correct way with Operation Planning team. Checks the reliability of the sample list.
  • Designs the customer dashboard with respect to her/his customer needs and company targets.
  • Gets the final customer’s approval for the designed dashboard and directs it to IT team in order for this one to be made going live.
  • In order to maintain the planning tight and control the budget, opens tasks in Basecamp quickly. Provides a complete and correct brief to the IT.
  • Prepares end-of-months reports and transmits them to her/his customers.


2. Ensuring customer satisfaction:


  • Plans and performs business plans with her/his manager according to customers’ needs.
  • Ensures the continuity of the projects while understanding her/his customers’ needs.
  • Prepares informative, enlightening and insightful reports and presentations of ongoing projects quarterly and presents them to her/his clients.,


About Us


Rem People is a new generation research, retail insight and analytics company based in Istanbul and Dubai. We deliver retail technologies & field audit services to all size of companies who have physical sales operations.  With the vision of “digitizing the pyhsical World of retail” REM People uses state-of-art technologies which have been developed by itself while conducting research activities to collect any type of market data that can be the source for effective decision making and taking action in sales and marketing processes and converting them into valuable insights for various departments.



We serve global players in more than 40 countries, including brands like Unilever, P&G, Mondelez, PepsiCo, Nestle, Red Bull, Huawei, Pernod Ricard, Bayer, Microsoft, Intel and Turkcell. We won the 2nd in Deloitte Technology Fast 50 and won “Highest Export Entrepreneur Award" in Turkey's Entrepreneur Awards Ceremony.

 

How We Work?


  • Passionate: We work with pleasure, motivate and inspire.
  • Independent: We express our ideas openly and take initiative.
  • Innovative: We dream, research, learn, take risks.
  • Safe: We own the job and trust each other in this regard.
  • Transparent: We manage our business processes transparently.

 

Wages and Benefits Awaiting You When You Join the Rem People Team:


  • Monthly Net Salary and Meal card
  • Private health insurance
  • Education Opportunities at Rem Academy
  • Working remotely
  • Birthday leave
  • 1: 1 interviews where you can follow your progress with regular feedback
  • Personalized career development and planning approach
  • Flexible and diverse career opportunities in a fast growing scale-up environment
  • Monthly, annual activities, happy hours, parties where we can have fun together


Preferred Candidate

Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

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