BUTLER (Çince Bilen)

Raffles İstanbul Zorlu Center

To consistently provide thoughtful, caring and sincere service. 

To identify and anticipate Guests’ needs and ensure personalized service is provided

 To provide Food and Beverage Services as required 

To assist with any plans or arrangements the guest intends to make during their stay 

To ensure that all requests from Guests are made possible and are followed up on 

To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems 

Ensure repeat guests are met and greeted on a daily basis and profiles are updated 

Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests 

Respect guest privacy and do not discuss guests’ private information with colleagues

 Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same 

Provide third service to guests by ensuring rooms are tidied up after guests leave rooms 

Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

 Demonstrate discretion and courtesy when entering into the private space of guests 

To assist guests regarding hotel facilities in an informative and helpful way 

To follow department policies, procedures and service standards

 To follow all safety policies