Learning Coach / Student Advisor

PEARSON EĞİTİM ÇÖZÜMLERİ TİCARET LTD ŞTİ

QUALIFICATIONS AND JOB DESCRIPTION

· Successfully transition students from registration (paid application) to enrollment (logged in and participating)

· Advise prospective students using a consultative process.

· Conduct orientation and welcome seminars for all new students and ensure a smooth handoff from the enrollment process

· Execute the student success plan which includes both proactive student check-ins and prescribed interventions for those who have been flagged as at-risk

· Take primary responsibility for retaining students through to completion via monitoring, delivery of support services and creative interventions for those who struggle to engage

· Facilitate orientation and a variety of meeting types throughout the program to include both live and asynchronous virtual sessions and/or in-person sessions at a our learning centers

· Train course instructors on protocols for leading successful virtual and on-site meetings

· Support and organize in class course activities coordinating with learners and instructors.

· Coordinate onsite meetings as defined in course syllabus

· Respond to student inquiries within 1 business day

· Collaborate with the local and central teams to escalate student issues to the appropriate internal resources as needed (e.g. tutoring, tech support or pastoral care)

· Manage all student communication and course completion data on student enrollment system software

· Recommend improvements to the student experience and student success plan

· Actively participate in weekly meeting rhythms being prepared to discuss performance data, student concerns, program improvement ideas and action planning.

· Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs

Managerial Responsibilities: Includes people, process, or functions. This position has no managerial responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree and a minimum of two (2-5) years experience in Student Affairs, Education, Communications, a related field or an equivalent combination of education and work experience to successfully perform the essential duties of the job. Previous work as a student advisor at a university or for a professional development organization is desirable.