Networking Specialist

NETAŞ

Qualifications;

• Bechalor degree level in Electronic Communication, Electronic, Computer, Industrial or relative engineering disciplines.
• Certification level of CCNP is preferred
• Fluent spoken and written English.
• Having technical knowledge and support experience of dynamic routing protocols.
• Depth knowledge on Networking Area including Multicast, Unicast, VLAN,VXLAN, VTP, STP, QoS.
• Having support experience of ECMP,VRRP and HSRP.
• Knowledge on Security Firewall essentials.
• Preferably experience for IPTV Services in Telco Industry.
• No military obligation for male candidates
• Having a valid driving license.
• No restriction for both national and international occasional travel.

Job Details;

• Support ticket handling within SLA requirements.
• Integration and configuration of technical architecture developments.
• Troubleshooting the issues reported by the customer in timely manner, and escalating to the vendor when necessary.
• Ensuring the cases are resolved completely, and in case of temporary solutions, following up the process until it resolves permanently.
• Collecting / preparing the root cause analysis report and share with the customer.
• Preparing health check analysis, highlighting the pain points and suggest remedies.
• Preparing periodic reports and coordinating the customer meetings.
• Analyzing system issues using related packet capturing and monitoring tools.
• Working closely with solution, product, planning, business and the other technical departments as needed.

Skills & Abilities;

• Strong communication skills both at an individual and team level.
• Having strong ability on troubleshooting and analytical thinking.
• Takes responsibility & feels accountable for own and team actions.
• Must be able to work under pressure and be prepared to work outside normal working hours when necessary.
• Has a systematic, disciplined, and analytical approach to problem solving
• Ability to be supportive, consultative and collaborative and to work effectively across national boundaries.
• Strong team player.
• Self-motivated.
• Proactive in the working environment.
• At ease and effective in operating in an international working environment.