IT Specialist

NETAŞ

Qualifications

• Bachelors degree level in Electronic Communication, Electronic, Computer, Industrial or relative engineering disciplines.

• Related certifications preferred.

• Fluent spoken and written English.

• Minimum 4 years of relevant working experience in system administration.
  

• Proficient in managing Microsoft OS , Vmware, NVF environments.

• Good knowledge for Server Hardening and storage management.

• Knowledge on database infrastructures (SQL, PostgreSQL).

• Experience with back-up solutions (Veeam etc)

•  Preferably experience for IPTV Services in Telco Industry.
  

• Preferably experience on working with cloud environments.

• Knowledge on Networking essentials.

• No military obligation for male candidates

• Having a valid driving license.

• No restriction for both national and international occasional travel.

Job Details

• Support ticket handling within SLA requirements.

• Support and maintain IT infrastructure (Stability, Security, Performance),

• Integration and configuration of technical architecture developments.

• Troubleshooting the issues reported by the customer in timely manner, and escalatingto the vendor when necessary,

• Ensuring the cases are resolved completely, and in case of temporary solutions, following up the process until it resolves permanently.

• Collecting / preparing the root cause analysis report and share with the customer.

• Preparing health check analysis, highlighting the pain points and suggest remedies.

• Preparing periodic reports and coordinating the customer meetings.

• Analyzing system issues using related packet capturing and monitoring tools.

• Working closely with solution, product, planning, business and the other technical departments as needed.

Skills & Abilities

• Strong communication skills both at an individual and team level.

• Having strong ability on troubleshooting and analytical thinking.

• Takes responsibility & feels accountable for own and team actions.

• Must be able to work under pressure and be prepared to work outside normal working hours when necessary.

• Has a systematic, disciplined, and analytical approach to problem solving

•  Ability to be supportive, consultative and collaborative and to work effectively across national boundaries.

• Strong team player.

• Self-motivated.

• Proactive in the working environment.

• At ease and effective in operating in an international working environment.