Night Manager

Mövenpick Living İstanbul

Job Description

• Assisting Front Office Manager operations when on duty.
•  Overseeing night operations of the Front Desk and the hotel.
• Providing a visible management presence while on duty.
• Welcoming VIP guests.
• Handling guest complaints and making sure that all guest issues are resolved and focusing on the satisfaction and wellbeing of the guests.
• Ensuring quality in all aspects of work.
• Promoting and following a safe work environment.

Qualifications

• Minimum 2 years experience in Night Manager role or managerial level in Front Office 
• Bachelor's degree in hospitality or equivalent.
• Strong verbal and written English communication skills and second language is preferred.
• Strong knowledge in MS Office and Opera systems.
•  Ability to handle multi tasks and guest requests.
• Passion for guest service.
• Organized, results-oriented with the ability to be flexible and work well under pressure