Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Your Role and Responsibilities

  • Provide 1 level support and act as the initial contact to the problems and requests from all end-users that need technical support within the scope of the IT services provided.
  • Set up users' accounts, profiles and define access and Active Directory security groups and deal with user account password administration
  • Provide technical software, hardware and network problem resolution to end-users
  • Install and configure Windows environment and if needed third party applications and peripheral components such as monitors, keyboards, printers in the scope of IT security and procedures.
  • Activation and installation of mobile devices(iPhone, iPad, Android) according to MDM infrastructure and manage & support with security patches. Support end-users for technical problems.
  • Manage the GSM lines inventory and maintain the processes with provider in the scope of activation of company lines and solving the end-users coverage or sim card problems.
  • Tracking all IT inventory(including physical movement) and ensuring delivery or retrieval according to procedures
  • Follow-up of IT processes for users who are just new coming or leaving the job and implementing procedures
  • Perform post-resolution follow-ups, publish relevant self-help information in a knowledge base to support end users and reduce overall ticket volume. 
  • Documentation of procedures and updating them periodically if needed


Qualifications

  • Associate’s or Bachelor’s degree in a related field (Computer Science or Information Technology)
  • Minimum 2 years of experience in an information technologies environment providing technical support
  • Good knowledge of spoken and written technical English(face-to-face support some foreign users)
  • Good knowledge and client, operational experience on Microsoft products (Windows 10, M365 and Microsoft Office products)
  • Fundamental knowledge of Microsoft Active Directory
  • Familiarity with Antivirus, Spyware, PGP or bit locker products
  • Knowledge and hands on experiences of notebook, desktop, software, and hardware deployment/troubleshooting/resolution.
  • Basic networking experience(Switching and Wireless)
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems in person, on the phone and via email, helpdesk tickets, or remote tools.
  • A strong commitment to a team culture and environment
  • Willing to learn new products and technologies and easily adapt to technological innovations

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Gıda Hizmetleri, Mağazacılık (Ticaret), Hızlı Tüketim Malları, Perakende

Çalışma Şekli:

Haftaiçi 07.30 - 17.00

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Servis
Yemekhane

Çalışan Sayısı:

4000-4999