Residences Operations Manager

Mandarin Oriental Bodrum

Responsibilities

Accountable for the provision, development and implementation of policy, procedures and relevant training to meet legislation and Mandarin guidelines pertaining to the Bodrum Residences and all shared areas with the Management Company. 

To assist the Residences Manager with the formulation and implementation of operations strategies related to the Residences (SOPs, colleague checklists, departmental tasks, scheduling of Colleagues, etc.).

Supervise all dedicated Residences Staff to ensure compliance with departmental goals, objectives and standards. 

Primary liaison, along with the Residences Manager, between Residences Unit Owners, Residents and the hotel management, hotel staff and MOHG. 

Assist the Residences Manager with the coordination of functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services. 

Knowledge and understanding of project’s condominium documents, including CC&Rs (Covenants, Conditions and Restrictions), Master Deeds and applicable Residences/Marketing Agreements. 

Respond to all Resident needs and requests Responsible for all events held at the Bodrum Residences in terms of satisfying FLHSS&E requirements 

Strategic lead for the Operations and delivering a ‘Service Orientated Strategy’ ensuring that appropriate policies and procedures are in place in respect of the Bodrum Residences and all shared areas with the Management Company 

Requirements

Previous experience in a similar role for Operational Services in a luxury working environment 

Must have strong knowledge of Residential management and related experience 

Excellent communication skills in all aspects 

Must be able to stand for long periods of time. 

Confident, approachable, professional, able to motivate your team under pressure, and use diplomacy to handle different situations 

To be passionate about delivering the very best service for your residents 

Quality driven with a passion for excellence 

Must possess excellent leadership skills and organisational skills