Residences Manager

Mandarin Oriental Bodrum

Duties and Responsibilities

Residences Management 

Ensure compliance with MOHG Residences standards of operation and service standards all times including Finance, Human Resources, Engineering, IT, Housekeeping, Concierge, Valet, Guest Relations, Security, and all other Residences departments 

Ensure that all required reports and data are submitted on time to the relevant corporate and 

Perform regular inspections and reviews of all operations on daily basis to ensure that all quality standards are being maintained 

Ensure that staffing is maintained at an appropriate level to match business demand 

Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring 

Coordinating functional support from hotel and residences staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior a la carte services 

Administrative matters such as holding annual board meetings and annual residence owner(s) meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements 

Requirements  

BA or BS degree or equivalent 

5-10 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement 

Excellent communication skills in all aspects: verbal, written and non-verbal 

Professional and appropriate business appearance and presentation 

Quality driven with a passion for excellence 

Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills