Senior Customer Service Agent - Hebrew Speaker

Maersk Line

• Deliver a superior Customer experience to our Maersk customers
• Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
• Closely collaborate with other teams within and across CSO/DOC
• Act as the first point of contact for customers
• Actively build strong relationships with customers

We offer

• A truly international, open and engaging working environment in a modern working location.
• Value and team-based leadership
• Improve system & process knowledge
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.

Key responsibilities

• Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s
• Be the primary point of contact for customers and act as an advocate for the customer internally
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Identify and execute upselling opportunities
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Own customer experience. Lead the team to achieve best-in-class Customer Service

We are looking for

• Customer Centricity

• Composure

• Perseverant & Action Oriented

• Collaboration and Influencing

• Problem solving

• Communication effectiveness

• End-2-End process knowledge – SCM, OCE,VAS

• Product Knowledge – SCM & OCE

• Interpersonal Savvy

• English and Hebrew written and spoken