Customer Engagement Manager

NTT Data Business Solutions

NTT DATA Business Solutions combines the power, global competencies and sectoral expertise of NTT DATA Group, one of the world's top 10 IT solution providers with 190 thousand employees, with local experience. The company, which realizes more than 30 thousand projects worldwide every year with more than 10 thousand employees in more than 30 countries and has been transforming trust into value for 34 years, has been operating in Turkey since 2000. 

As a technology service provider that draws its strength from innovation and its team of 2,500+ experts in Turkey, it supports end-to-end digital transformation in business processes with its products, services and solutions. It offers technology solutions to its customers in cooperation with many different organizations, including SAP and Microsoft, the pioneers of their sectors. With the special products it develops on a global and local basis, it offers solutions to the specific needs of organizations and sectors and provides application development services. NTT DATA Business Solutions Türkiye, which extends its country-based technology projects regionally and globally, offers managed services in areas such as support, technology modernization, application management and outsourcing.

Growing its customers' businesses with technology, NTT DATA Business Solutions TÜrkiye develops next-generation technologies for a sustainable future through its innovation center and R&D Center approved by the Ministry of Industry. It produces innovation in line with the needs of organizations in Turkey and transforms business ideas into products by working on new technologies in the fields of sustainability, artificial intelligence, IoT, blockchain and robotic process automation on cloud platforms. With more than 400 expert consultants in the Customer Experience and Support Center, it provides 24/7 application support services to hundreds of organizations on 5 continents.

We are looking for a Customer Engagement Manager to join our rapidly growing support organization!

Main Responsibilities:

 •             Foster positive relationships with our customers as their primary point of contact

•             Helping clients implement services and plan projects effectively

•             Assisting customers with using our services throughout projects

•             Ensure that contract terms and conditions are met

•             Manage invoices and bills for assigned customers

•             To identify upselling and cross-selling opportunities for own customers

•             Address customer issues with speed and efficiency

•             To prepare reports on Project/service performance

 Requirements:

 •             BS degree in Information Technology or related business focus area

•             3+ years of experience in IT / SAP / AMS / PM (SAP is preferred)

•             Strong working knowledge of project management & IT Service Mgmt. methodologies and best practices

•             Service Level Management and Service Delivery Management experience

•             A high level of English language proficiency (speaking, reading and writing)

•             Experience in international collaboration, experience of working with multi-cultural delivery teams.

•             Strong organizational and multitasking skills

•             Customer-oriented, solution-oriented approach

•             Problem-solving aptitude

•             Excellent communication skills, excellent verbal/written skills and ability to interface with "C" level executives

•             Communication (incl. English), relationship building, collaboration, motivation, integrity, trust

•             Management capabilities incl. team building and ability to build consensus