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Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

If you think you are the ideal candidate for our “Customer Contact Center Manager, Vice President” position in our Operations Group located in Kahramanmaras to be responsible for leading the Contact Center and Training/Quality Management Team;

If you think you have most of the following qualifications;

  •      Bachelor's degree (master’s degree will be a plus)
  •      Minimum 7 years of related experience in banking and/or telecommunications
  •      Good verbal and written English and Turkish communication skills
  •      Ability to effectively communicate with all levels of the organization and possess professional work ethic; high level of integrity, transparency and honesty; proactive and solution-focused
  •      Excellent organizational and leadership skills with people management, motivational and coaching skills
  •      Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills

If you think you may take charge of the followingresponsibilites;

  •      Training, coaching, and leading call center representatives as they provide support for customers
  •      Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  •      Assisting other management team members in identifying trends and establishing call center goals.
  •      Ensuring service and sales targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.
  •      Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  •      Taking on other tasks or projects to support employees, other managers, and call center operation
  •      Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
  •      Working with HR and Recruitment drive the recruitment & selection of , agents and team leaders
  •      Working with the Resource Planning team to ensure the most effective resource plans are developed and achieved
  •      Contribute to the design and implementation of Change Programs and Projects which impact the contact center

You may be the one we are looking for. “Jump on” and don’t miss this opportunity!

PREFERRED CANDIDATE

POSITION INFORMATION