Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

ABOUT ICTERRA

ICterra is a global software engineering company with offices in Ankara, İstanbul, Munich and London. We combine 26 years of software development experience with technology expertise and proven methodologies to provide innovative solutions to our customers across multiple industries globally. With 200+ software professionals, we have been building strategic partnerships with the world’s top IT and defence companies, providing software development and test services. According to the Top 500 IT Firms Research, ICterra ranked 6th in the “Software Export” category among all Software Producers in Turkey.



For the open position at Teknopark Istanbul office, we are looking for an energetic team member who will work as full-time Software Support Team Leader at an international project leaded by the leader of its sector. The candidate should have the following qualifications:

Basic Qualifications

  • Bachelor’s degree in related fields,
  • Strong problem solving skills, proven ability to communicate effectively,
  • Having at least 2 years management experience,
  • Demonstrated personal skills including mentoring and coaching,
  • Excellent communication (both written and verbal) skills in English and German,
  • Experience working with a ticketing tool e.g. Remedy, Service Manager, OTRS etc.,
  • Strong interest in client care and customer satisfaction.
  • Knowledge of IT Service Management principles,

 


Preferred Qualifications

  • ITIL V3.0 Foundation certificate is a plus,
  • Experience in a multinational work environment.

 


Job Description

  • Being member of a global software licensing organization,
  • Being responsible for the day-to-day operational maintenance of a software licensing server, including dealing with incidents, customer requests, identifying and troubleshooting, application issues and issues resolution or escalation,
  • Using Root Cause Analysis (RCA) to look deeper into problems and find out why they are happening,
  • Leading and mentoring L2 software support team members, establishing new goals,
  • Building good relationships with software product managers and customers,
  • Developing and maintaining policies to meet the standards defined in the Service Level Agreement (SLA),
  • Monitoring the process, conducting audits and recommending improvement ideas.

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Bilişim, Yazılım, Savunma Sanayi

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
Hayat Sigortası

Çalışan Profili:

Beyaz Yaka: 200-249
Mavi Yaka: