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İlan yayından kaldırılmıştır
İstanbul(Asya)(Tuzla)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Years of Experience
More than 1 years of experience
Department
Customer Service
Customer Service
Redirection Count
0-50 redirection
Job Type
Full-Time
Years of Experience
More than 1 years of experience
Redirection Count
0-50 redirection
Department
Customer Service
QUALIFICATIONS AND JOB DESCRIPTION
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
• To answer incoming/outgoing calls in a positive and friendly manner, in accordance with the rules determined,
•To provide guidance and follow-up to relevant units when necessary.
•Coordination between the company and customers,
•Monitoring customer service workflow and handling customer CCN’s on time,
•Regularly tracking KPI's, preparation of periodic reports
•Process improvement in cooperation with internal units from Voice of Customer perspective for better customer experience,
•Leading new transformation projects,
•Direct reporting to Technical Service Manager.
•To provide guidance and follow-up to relevant units when necessary.
•Coordination between the company and customers,
•Monitoring customer service workflow and handling customer CCN’s on time,
•Regularly tracking KPI's, preparation of periodic reports
•Process improvement in cooperation with internal units from Voice of Customer perspective for better customer experience,
•Leading new transformation projects,
•Direct reporting to Technical Service Manager.
What you need is:
- Bachelor's degree in related departments, Call center experience and Engineering degree is a plus,
- Excellent command of written and spoken English,
- Good command of MS Office applications, especially in excel,
- Strong communication, Leadership and interpersonal skills,
- Team work orientation and skilled in working with cross-functions,
- Analytical minded, result-oriented and proactive,
- Customer-centric approach,
- Preferably having experience of SAP
- Determined, energetic and responsible personality
- Systematic, good at follow-up and prioritization
- No military obligation for male candidates.
- Resident in İstanbul - Working location will be Tuzla.
Preferred Candidate
Bachelor’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Sorumlusu Müşteri Hizmetleri Sorumlusu Maaşları Müşteri Hizmetleri Sorumlusu Nasıl Olunur? Müşteri Hizmetleri Sorumlusu Nedir? Müşteri Hizmetleri Sorumlusu İş İlanları
Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Sorumlusu Müşteri Hizmetleri Sorumlusu Maaşları Müşteri Hizmetleri Sorumlusu Nasıl Olunur? Müşteri Hizmetleri Sorumlusu Nedir? Müşteri Hizmetleri Sorumlusu İş İlanları