İş Yerinde
İş Yerinde
Full-Time
2 - 5 years of experience
Information Technology
Information Technology
276 application
Full-Time
2 - 5 years of experience
276 application
Information Technology
Role Summary/Purpose
The Application Operations Engineer is an infrastructure role. You will be responsible for
providing technical and installation support for Command Center infrastructure and software and
LCD Video Walls for our customers. This role requires you to have excellent technical skills,
server administration skills as well as a proven capability to analyze workflow/requirements. You
will also work with multiple vendors and service providers.
Essential Responsibilities
In this role, you will:
•Manage the deployment of Command Center software, video walls (hardware and software)
•Apply advanced troubleshooting techniques to provide unique solutions to our customers'
individual needs
•Develop tracking and reporting mechanisms to monitor vendor service provider performance and
delivery.
•Work directly with solution architects and integrators to help design content display solutions
•Drive projects that improve support-related processes and our customers’ technical support
experience with minimal guidance
•Work on critical, highly complex customer problems that may span multiple services
•Provide level 3 support 24x7 for production and test environments
•Provide cloud infrastructure support for customer solutions
•Proactively identify performance bottlenecks and assist in resolving them in collaboration with
development engineering and production support
•Perform infrastructure upgrades to production content management software solutions
•Provide mentorship and guidance to team members
Qualifications/Requirements
Basic Qualifications:
•B.S or M.S in a technical field, such as Computer Science or Information Systems
•At least 3 years of experience in the technology space with emphasis on display solutions or
infrastructure support
Eligibility Requirements: (Country Specific)
•Must be willing to travel based on project requirement
•Must be willing to travel within the EGM region.
Desired Characteristics
•A technical engineer, with extensive experience in solving challenging issues in high pressure
environment
•Experienced with agile/iterative project methodology such as Scrum, preferably with experience
using agile project management tools such as JIRA or Rally
•Excellent communicator, comfortable speaking to IT Management, vendors and customers
•Works well in a team environment, and welcomes challenges
•Self-starter with ability to manage multiple priorities in a fast-paced work environment
•Strong problem solving and analytical skills demonstrated the ability to assimilate new information
and understand complex topics
•Background and experience in video display technologies is a plus
•Willingness to work on IT Infrastructure projects
Technical Expertise:
•Working experience with Java applications, networking concepts, virtualized environments,
display technologies, and AV systems
•Experience with Java or scripting languages a plus
Business Acumen:
•Strong oral and written communication skills
•Strong business analysis and problem-solving skills
•Proactively engages with cross-functional teams to resolve issues and design solutions using
critical thinking and analytical skills and best practices
•Ability to interact at all levels of the organization and with other customers
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