Order Fullfilment & Tracking Specialist

EssilorLuxottica

• Monitor and track orders from placement to delivery, ensuring they progress without delays,
• Address any customer inquiries related to order status, shipping, or delivery timelines,
• Proactively identify disruptions (e.g., production delays, supply shortages) that impact order fulfilment,
• Communicate these events promptly to customers, providing transparent information,
• Propose revised Estimated Time of Arrival (ETA) based on the situation and the consolidation of the SC team,
• Collaborate with manufacturing and support teams to gather data on production bottlenecks, inventory issues, or other crises,
• Synthesize this information to provide accurate visibility to customers,
• Assist in crisis management by offering alternative solutions or contingency plans.

General Qualifications

• Technical bachelor's degree (such as Industrial Engineering) would be considered as a plus,
• Proven work experience as a Customer Service or in a similar role. Experience in a medical device industry will be a plus,
• Excellent communication, negotiation, and analytical skills,
• Proficiency in Microsoft Office and other relevant business applications. Experience with any ERP is a must,
• 2 - 5  years experience in customer service functions from multi-national  company or equivalent,
• Experience in Spectacles, medical devices industry would be a plus,
• Fluency in English,
• Advanced use of MS Office Programs (PowerPoint and Excel)