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Global CRM Representative

Edelkrone

Ankara

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Relations

Customer Relations

Application Count

342 application

Job Type

Full-Time

Position Level

Specialist

Application Count

342 application

Department

Customer Relations

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

edelkrone is the World’s leading and most innovative company in the filmmaking industry focused on providing its customers with unmatched filmmaking solutions. edelkrone is seeking a full-time CRM representative who is bilingual in English (American English preferred) and Turkish, additionally German is a plus both written and conversational. 

All candidates are required to submit a cover letter in English.

• Bachelor’s degree. 

• 3 years of professional experience in customer relations management at a global consumer product manufacturing company is preferred. 

• Experience in CRM software tools such as Salesforce or Zenmate. 

• Knowledgeable of e-commerce tools, CRM tools, online sales fulfillment. 

• The GRE General Test Analytical Writing measure combined score of 4.5 or above, or a graduate degree is preferred. 

• Mac and PC skills and proficiency with MS Word, Excel, Outlook, and ability to learn other specific programs/systems. 

• Ability to multi-task in a fast paced, high energy, high volume, demanding, results oriented environment. 

• Outgoing personality and positive attitude with excellent communication skills (verbal, written, email). 

• Hands-on and approachable team member. 

• Extremely detail oriented skill set and have a high degree of “urgency” regarding task management. 

• Make effective decisions based on the data analysis. 

• Think analytically and be a problem solver. 

JOB DESCRIPTION 

 • This is a hands-on position for a driven individual (both career and personal growth) with a thorough understanding of customer service, operations and data management. 

 • The ideal candidate will have email and phone customer service experience and be technology savvy. Qualified candidates will be both highly independent but also be able to work in a collaborative team environment. Must have experience working in a high-volume, e-commerce work environment. 

• Essential Functions: 

• Act as Point of Escalation for critical customer incidents that impact customers’ use of products. 

• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, fast paced environment. 

• Communicate with customers via phone, email, and chat. 

• Find opportunities to recommend additional products to customers based on the customer needs and past purchases. 

• Use ticket-aggregating customer service dashboard to track tickets, issues, and necessary customer follow ups. 

• Contribute to the overall success and profitability of edelkrone.  

Preferred Candidate

More than 3 years of experience
Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed, Exempt
Class B

Crm Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Crm Sorumlusu Crm Sorumlusu Maaşları Crm Sorumlusu Nasıl Olunur? Crm Sorumlusu Nedir? Crm Sorumlusu İş İlanları
Hakkımızda

Edelkrone firması, çekirdek kadrosuyla beraber Ankara içinde tasarlamış olduğu özgün ve yenilikçi ürünlerinin neredeyse tamamını yurt dışına ihraç ede

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

ÇALIŞAN ADAYI AYDINLATMA METNİ EDELKRONE (Kadir Köymen FilmYapımı Sinema Ekipmanları Üretimi İthalat

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası.

Crm Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Crm Sorumlusu Crm Sorumlusu Maaşları Crm Sorumlusu Nasıl Olunur? Crm Sorumlusu Nedir? Crm Sorumlusu İş İlanları