QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a qualified “Guest Xperience Supervisor” for D Maris Bay.
The ideal candidate should have:
- Relevant degree from an accredited university in Business, Hospitality or related major,
- Preferably a candidate who has previously performed a similar job in a 5-Star Luxury Hotels,
- Fluent English both written and spoken,
- Good command of Opera and Microsoft Office,
- Excellent leadership skills, inter-personal and communication skills,
- Good team player, working well with other departments and co-workers,
- Able to work under pressure and within tight deadlines of hotel industry,
- Ability to focus attention on guest needs, remain calm and courteous at all times,
- No military obligation for male candidates / at least 2 years postponement.
İŞ TANIMI
- Supervise Guest Xperience operations during your assigned shift to a consistently high standards,
- Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel,
- Resolve guests’ complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Ensure that all personnel are kept well informed of department objectives and policies,
- Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business,
- Access all function of computer system according to established procedures and standards,
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction,
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience,
- Maintain professional image while on duty with well grooming hygiene and prescribed uniform.