IT Desktop Support Specialist Conduent

İstanbul(Asya)(Ümraniye)

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QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

IT Desktop Support Specialist
 
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. 

Specific Responsibilities:

  • Perform onsite analysis, diagnosis and resolution of client device and network problems for end users.
  • Install, configure, test, maintain, monitor and troubleshoot, desktop, laptop and other client devices and related hardware and software in order to deliver required desktop service levels.
  • Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware, activate and support mobile devices and other desktop projects as needed.
  • Respond to calls for assistance at user workstation or provide phone support for remote users as needed.
  • Setup new hires; configure desktop/laptops, printer access, email, and office phone and educate new users on IT processes.
  • Work with vendors to obtain support on their products including copiers, printers, phones, CCTV’s, access devices and computer software.
  • Conduct research on desktop products in support of PC procurement and development efforts
  • Proactively seek guidance on issues requiring additional clarity or instruction from others
  • Share accrued knowledge through the use of meeting, walkthroughs conference calls and other appropriate methods.
  • Follow departmental workflow processes and work in a transparent manner.
  • All other duties as assigned. 

Requirements:

  • The required minimum degree is university level, preferably in information technology, business management or related field
  • Able to work a flexible schedule
  • Proficient with Microsoft Office, computers/Internet, and related technologies
  • Native level of Turkish and English
  • The capacity to work in a team 
  • Excellent communication skills
  • Problem solving skills 
  • IT Helpdesk experience is a plus
  • Familiarity with iOS and/or MacOS or comparable technology is preffered 

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Çağrı Merkezi Ürün ve Hizmetleri

Çalışma Şekli:

Haftaiçi 08.00 - 18.00

Sosyal / Yan Haklar:

Servis
Kreş
Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
Prim
Lojman
Yemekhane
Bireysel Emeklilik

Çalışan Profili:

Beyaz Yaka: 1000-1499
Mavi Yaka: 25-49