Customer Experience Specialist

Brisa Bridgestone Sabancı A.Ş.

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a “Customer Experience Specialist”to join us on our Journey for the future of mobility!

How You Will Contribute

In this role, you are expected to:

·        Transferring brand marketing vision into customer marketing activities for increasing demand of our products and services.

·        Following up customer experience management budget and budget planning.

·        Tracking customer experiences across online and offline channels, devices, and touchpoints.

·        Collaborating with IT teams as well as the marketing and sales teams to enhance customer services and brand awareness.

·        Aligning customer experience strategies with marketing initiatives.

·        Identifying customer needs and taking proactive steps to maintain positive experiences.

·        Responding to customer queries in a timely and effective manner.

·        Analyzing customer feedback in stores and online, as well as preparing reports.

·        Keeping informed of industry trends and new CRM technologies.

·        Following and reporting CX activities

Before You Come on Board…

We believe you will fit well if you have:

·        A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.

·        At least 3 years' experience as a customer experience specialist, or a similar customer support role.

·        Extensive experience in gathering and interpreting customer experience information.

·        Solid knowledge of online customer engagement platforms and channels.

·        Proficiency in MS Office, as well as Microsoft CRM software.

·        Exceptional interpersonal skills and a client-centered approach.

·        Great organizational and time management abilities.

·        Superb communication, collaboration, and problem-solving skills.

·        Creative thinking and a real talent for communications.

What Is in This Journey for You?

·        Hybrid working opportunity

With our Future of Work focused approach, we provide work-from-home allowance, communication and ergonomy packages, online sports, mental health, and dietician support. Our hiring team will go over the fundamentals of our hybrid work model with you during the recruitment process.

·        Learning opportunities

Our journey is all about growth, and there is a lot of room for learning and growth at Brisa! You will have the chance to enhance our learning journey with our comprehensive training platform Brisa Akademi. Also, we provide training budgets for continuous and intensive learning. Additionally, you are welcome to make training suggestions as well.

·        Birthday Leave

·        Comprehensive Health Coverage

·        Wellbeing

We make every effort to live better lives and promote a culture of well-being in the workplace. You will find several programs that can benefit your physical and mental health.

·        Training Programs: Brisa Journey

·        Career Development Opportunities

We provide opportunities to advance your career by working on diverse projects. You will become part of cross-functional teams and gain new experiences while sharing your skills.

·        Entrepreneurship Support

If you have a brilliant business plan, you can join SabancıARF – Almost Ready to Fly program that encourages entrepreneurship by supporting early-stage entrepreneurs on their journey to commercialization.

·        Volunteering

You can participate in volunteer projects through our partner platform, Ability Pool.

About Brisa

Brisa is a joint venture of the leader of the world tire industry Bridgestone, and Turkey’s rooted establishment SabancıHolding. As Brisa, we are leading the Turkish tire industry, with our Bridgestone, Lassa, and many other brands, products, and services beyond tires. We are working for the future of mobility to enable a seamless mobility experience and drive on with the curiosity and courage in our DNA.

Our journey is Driven by Diversity

Brisa is proud to be an equal-opportunity employer and is committed to providing equal opportunity for all employees and applicants. We celebrate every voice in our environment. Brisa recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, gender expression, age, parental status, or physical disability. We believe all of our people make a difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

If courage is in your DNA, here is a journey where you will shape the future of work. Start exploring now!

#JourneyForEveryone

Awards and Recognitions

Environmental Sustainability:

·        CDP Turkiye, Water Safety Leader –We were awarded the "Leadership" award for the third timein the CDP Climate Change program with an "A-" rating.

·        CDP, Climate Change Global Leadee–We won the CDP Water program “Leadership” award, which only five companies from Turkey won.

·        By reducing water consumption by 46%, we became the first company in Europe and Turkey to receive the ISO14046 Water Footprint Standard.

·        We have received the “WWF Green Office Certificate”, for adopting our sustainability efforts in our workplace with our employees as well.

Learning & Development:

With our training and development program "Brisa Journey", we received aBronze Stevie Award the category of "Best Learning and Development Strategy" at the Stevie Awards, which is considered one of the most prestigious awards in the world.

Our Culture and Journey to the Future of Work:

·        We ranked as a digitalization pioneer and market leader our industry in theAccenture Digital Index, receiving a score of 83%.

·        We are honored to have received three gold awards fromBrandon Hall Excellence Awards 2022 in the categories of "Best Development in Business Strategy", "Best Development in Remote Workforce Management", and "Best Use of Mobile Learning", as well as a bronze award with YeniBri the category of "Best Newcomer Adaptation Program".