Desktop Operations Responsible

Bosch Termoteknik Isıtma ve Klima San. Tic. A.Ş.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology –with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us in starting something remarkable as a Desktop Operations Responsible.

Your contribution to something big:

• Foster Bosch organizational excellence by delivering superior IT services
• Responsible for representing Central IT in the Manisa location and remote support to İstanbul and Ankara branch offices
• Incident and Problem Management in both office and production area
• Hands-on or remote enabling/consulting users around IT (hardware, software, usage etc.)
• Printer support and replacements
• Providing file share authorizations to users, creating user accounts
• User request processing and follow up
• Play an active role as an IT team member in customer department projects
• Support Central IT Department on system room, network equipments or servers
• Coordinating IT-related issues with central IT
• IT inventory management, planning, purchasing, installing and maintaining hardware and software
• Complete tasks by using central IT tools
• Preparation of guidelines and documentation of activities/solutions

Qualifications

What distinguishes you:

• Bachelor's degree from a reputable university of IT related departments or engineering background.
• Master degree is a plus
• At least 2 years experience in the field of IT (IT support, system administration/operation)
• Excellent command of written and spoken English, German is an asset
• Windows Server products knowledge (Server 2008+, Active Directory, Exchange)
• Operation Server, ESX (HW, VMHost), EMC Storage and Database(Oracle) experience is an asset
• Good level of Microsoft Office Product Knowledge
• Windows 10 Operating System Knowledge
• Deep understanding of IT processes
• Good hardware and software knowledge
• Ability to work independently
• High customer orientation and high degree of flexibility
• Ability to switch between many different topics
• Experience in MS Sharepoint ve OneNote  is an asset
• Very good problem solving, communication and planning skills
• IT security and basic network knowledge
• No domestic / international travel restrictions
• No military obligation for male candidates