Logistics Export Service Specialist

Banvit A.Ş.

The Logistics Customer Service Analyst is responsible for providing a professional service to customers and liaising with key parties including third party suppliers and other company offices.

S/he will play a role of great importance in assisting in the execution and achievement of the company's annual sales target and contributing in the process of turning BRF Banvit into a service-oriented company along with the entire team. Also, S/he will manage Manuel Stock Management for All Export Customers, ready to be shipped.

JOB DESCRIPTION

• Maintain and file all records in accordance with company procedure.
• Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are in line with competitors.
• Working in conjunction with the Documentation & Shipping Specialist, which may require you to produce reports and statistics for meetings.
• Liaise daily with S&OP Team and distributors (DDP & CFR) following up on export Documents status, Freight, Agreements with shipping companies and LC processes, service & shipments of new and developing markets.
• Follow-up on Documents status of Banvit clients, ensuring delivery On Time, In Full with 0 errors and implement contingency plan when necessary;
• Follow-up on shipments and Banvit’s agreement with shipping companies ensuring the implementation of contract clauses in all local agents & ports of final destinations;
• Update the Documents regarding local requirements & regulations, ensuring alignment between export regulations in Brazil / Europe and import regulations in the local markets, as well as customers' operational needs, requesting and informing eventual needs of adaptation in the company's processes;
• Follow-up on the status of LC processes, minimizing risks for the company and guaranteeing the fulfillment of contracts and payment collection;
• Update and monitor orders/ shipments/ shortages/ balances of new and developing markets guaranteeing the fulfillment of LC contracts;
• Follow pre-established standards ensuring the best level of service to distributors.
• Review our customers’ KPIs for Banvit from their point of view (360 degrees) and our customer experience through regular improvement meetings with key accounts, identifying ways to maximize commercial opportunities;
• Ensure the customer database is updated, standardized and accurate (basic information, location, geocodes, delivery windows, etc.);
• Maintain alignment with Sales, Marketing and Business Development teams to guarantee visibility on future volumes and appropriate sizing of the Operations;
• Investigate the root causes for non-OTIF deliveries and suggest improvement actions;
• Analyze order patterns and delivery schedules;
• Take preventive actions to avoid Returns (alignment with customers on their stock count dates, etc.);
• Request special delivery appointments and reserve loading bays/receiving cages;
• Issue regular reports with the current status of the shipments and the existing stocks;
• Search for innovative ways to improve our customers’ experience;
• Benchmark for best practices internally and externally.

Required Skills, Knowledge & Competencies:

• Good verbal and written communication skills in English;
• Computer Skills – Office and SAP for future implementation;
• Experience with Exports and International shipping documents is required;
• Strong organizational and planning skills;
• Documents and files management;
• Analytic, detail oriented with strong problem solving skills;
• Flexible, proactive, a learner, and able to effectively work within a team;
• Passionate person, with sense of urgency and responsibility;
• Ability to think outside of the box and come up with create and innovative solutions and ideas;
• Ability to understand how changes in conditions, operations and the environment affect the outcomes and results;
• Willing to travel for short periods of time, if required;

Required Education and Experience:

• A Bachelors’ degree in Business, International Trade, International Relations, Engineering or any related field.
• 3-5+ years of customer service with Documentation & shipping knowledge.