System Engineer - Telephony Administrator

ATOS

• At least 3 years of hands on experience in System Administrator/Engineer positions.
• Bachelor’s degree in Computer, Electrics/Electronics Engineering or related departments.
• Very good command of English.
• One or more items of the following technical skill sets are required in line with the ITIL methodology:
• Expert in Genesys CTI Framework for both inbound and outbound solutions.
• Expert in incorporating outbound capabilities using GVP and Proactive Contact.
• Expert in Genesys Enterprise Routing Solution.
• Experience with Genesys Voice Portal IVR.
• Experience with Nice Voice Recording system and integrations.
• Experience with large/multi-center call center load balancing.
• Experience with other contact center infrastructure (Avaya, Cisco, Unify, etc.) is a plus.
• Experience with video-conferencing and telepresence (Cisco, Polycom, Avaya, Unify, etc.) is a plus.
• Experience with LAN/WAN switches, routers and interconnections (Cisco, Juniper, HPE, etc.) is a plus.
• Experience with load balancers (F5, Citrix, etc.) is a plus.

İŞ TANIMI

• Take responsibility for various IT systems (contact center infrastructure, video-conferencing, telepresence, systems, LAN/WAN interconnectivity, load balancers, etc.) in a multiskilled approach.
• Design, install, configure, test and maintain IT systems and system management tools.
• Manage and monitor installed systems.
• Proactively ensure the highest level of service availability in a 24/7 production environment.
• Provide 3rd level support.
• Maintain a proactive view on capacity and performance of IT systems.
• Conduct regular performance analysis to identify and mitigate performance flaws.
• Enable automation.
• Contribute to and maintain system standards.
• Develop and maintain installation and configuration procedures.
• Develop and maintain security, backup and redundancy strategies.
• Train 1st and 2nd level support teams.
• Perform periodic performance reporting to support capacity planning.
• Maintain operational, configurational and other procedures.
• Maintain topology, inventory and service specification documents.
• Liaise with vendors and other IT personnel for problem resolution.
• Provide consultancy and input to solution design, pre-sales, service delivery.
• Communicate technical and non-technical information to technical support groups, customer support centers and end-users as required.