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Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Arvato CRM Turkey, is a service provider leader in value-added Customer Relationship Management services exceeding over 3,000 employees located in 8 locations. We design and implement innovative solutions for clients all over the world. Among these services; customer services, digital call center solutions, analytical solutions, artificial intelligence (AI) and Robotic Process Automation (RPA) solutions are available through all communication channels for CRM. In 2018, Arvato CRM Turkey has been accredited as a R&D Center. It focuses on RPA and data analytics in developing innovative solutions. We serve the largest e-commerce giants of the world, the largest telecommunications brands, Turkey's largest banking and insurance companies, public sector and energy sector leaders.

Qualifications:

  • University degree preferably from Industrial Engineering,  Business administration /Engineering, statistics  etc. disciplines)
  • Minimum 3 - 5 years of experience in building Process Design and Process Management, Customer Experience Management
  • Process management and analysis skills especially with regards to operational customer processes
  • Excellent analytical skills to derive meaningful insights and identify the most important fields of action
  • Excellent speaking and writing skills in English
  • Advanced capabilities of using Microsoft Office, especially Power Point and Excel e.g. for data analysis and ad hoc reports
  • Ability to work individually as well as cooperatively in teams
  • Highly focused on customers
  • High social and interpersonal capabilities
  • Ability to positively engage with the frontline staff in order to motivate and ensure active contribution
  • Excellent self-organization and project management skills


Job Description:

  • Conducting and monitoring the steps of Customer Experience and Business Insight projects
  • Conducting the project steps at determined time and quality level in line with the project schedule
  • Preparation of the relevant interface according to the needs of the customer
  • Organising trainings and practising each training at the relevant location
  • Doing analysis on the determined issues in accordance with the expectations of the corporate customer
  • In-depth analysis of the collected data from the relevant channels at the end of the project preparation of reports and conducting project presentations
  • Ensure the continuity of the project and prepare follow-up reports for ongoing projects
  • Conducting the planned research (social media, benchmark, user experience, etc.) within the scope of the project
  • Doing analysis on ongoing/ended projects and following process and technical results in line with the scope of the project
  • Understanding and mapping the customer journey according to the collected data from the determined channels

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Telekomünikasyon

Çalışma Şekli:

Haftaiçi 09.00 - 18.00

Haftasonu (Cumartesi) -

Haftasonu (Pazar) -

Çalışan Sayısı:

4000-4999