Key Account Manager

Alışan Şirketler Grubu

We are looking for a "Key Account Manager" to be assigned in the head office of our company, which is one of the leading logistics companies in the sector;

• Graduated from engineering or business faculties of universities,
• At least 10 years of experience in Key Account Management,
• Having knowledge of logistics operations and processes,
• Strong analytical, verbal and written communication and representation skills,
• Able to make effective reporting, strong planning and business follow-up skills,
• Inclined to teamwork, high sense of responsibility, customer-oriented,
• Strong organizational skills,
• Able to use MS Office applications,
• Both verbal and written fluence in English,
• Having a class B driver's license,
• No travel restrictions,
• Completed military service for male candidates.

JOB DESCRIPTION

• Reporting to the Director with being member of the team of executives and ass. managers,
• Manage Key Account operations within the scope of cooperation with customers, to make periodic visits, to represent the company in the best way,
• Closely monitor all operational processes of customers under its responsibility,
• Ensure that customer requests are shared with the relevant departments within the company, followed up and fulfilled,
• Manage the preparation of KPI reports and presentations on logistics services provided to customers,
• Ensure that performance reports are evaluated together with operations and necessary improvements are made,
• Support the compliance of the service provided to the customers with the contract, the follow-up and control of the contract renewal periods,
• Follow the tender processes of the operations for which it is responsible, to present the pricing and operational setups,
• Ensuring that potential business opportunities are created in the customers as upsell and cross sell and provide new services by working in coordination with the operation teams,
• Ensure that operational and efficiency studies are carried out with the customer in order to improve operational processes.