Sales Support Responsible

AKG TERMOTEKNİK SİSTEMLER SAN. VE TİC. LTD. ŞTİ.

 Job qualifications:

• Bachelor’s degree from relevant departments
• Work experience in sales support roles
• Must have fluent English (German is an asset)
• An understanding of sales principles and customer service practices
• Effective verbal and written communication skills
• Proficiency with personal computers and networking, specifically Microsoft Excel, SAP
• Strong analytical, organizational, and time management skills
• Excellent team working, motivational, interpersonal, and customer service skills

Job description :

• Deliver order management as required
• Provide troubleshooting assistance for customer orders, accounts and relevant problems
• Serve as the front end, main point of contact for the sales team
• Work directly with the sales team on a daily basis to fulfill their requests, which may include processing applications, assisting customers, process contracts, etc.
• Work collaboratively with the production, quality teams and other departments to ensure superior customer service
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide coordination between AKG Head Office and AKG Turkey teams regarding customer demands
• Collect and consolidate forecast data from customers
• Develop and monitor performance indicators
• Closely follow up other tasks that will be assigned by department manager