Digital Service Agent

Air France - KLM Medeam

Established in 2003 in Istanbul, Medeam works as a branch office of the E-Commerce Department of KLM Royal Dutch Airlines, dedicated to Air France KLM Group and Joint Venture partners.

We are currently seeking for enthusiastic & motivated people to take an active role in the daily execution of operational Digital activities.

 Requirements:

• Bachelors’ Degree preferably in a related field,
  
• Proficient in internet & e-mail usage and MS Office Applications,
• Fluent in both written and spoken English,
• Keen interest and willingness to specialize in Digital domain,
  
• Openness to learning,
• Accuracy, persistence, ability to prioritize and take responsibility,
• Good communication and social interaction skills,
• Strong customer orientation and service mindedness,
• Fast learning,
• Eye for details, text and graphical design,
• Flexible, open minded and able to work in teams,
• Willingness to work in an international environment and under international management.

Activities to be performed:
We are a team of young, energetic, enthusiastic, multinational people who strives for customer satisfaction through good account, workload and quality management.
 
You will be expected to execute tasks such as: 

• maintaining promotional offers, images or text on a webpage,
• creating and dispatching promotional or informational e-marketing communications: newsletters,
• communicating with our customers,
• being responsible of the execution of the customer request cycle,
• learning and adapting to the dynamic Digital environment of AIR FRANCE - KLM and their partners, together with your team, under the guidance of your seniors.

All applications will be treated with strict confidentiality.